Normally, we will ship the hairs out within 24 hours after the payment (except Saturday and Sunday)
Shipping by DHL / Fedex / UPS randomly. If you have special demands, please contact us by firstname.lastname@example.org
Shipping Address Notice:
1.Shipping company doesn't accept P.O.Box, please leave the detail address including the house No, street and so on.
2. Please make sure your address is correct, Or it will charge $15 for changing the address after shipping out.
We're not responsible for the following situations (But we will try our best to contact and solve for you):
1. Because Shipping address or phone no. is incorrect, shipping company couldn't find it .
2. Because Nobody sign the package, and cause the package to be returned back;
It is decided by different countries' custom policy and should be paid by buyer.
Normally, we will write hair sample and less than $20 of the value price on the package to to avoid customers paying the customs tax. But you will still get the original hairs you ordered.
1. Items returned within 7 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to cantact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the wigs can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.